Shipping Info
We will endeavour to ship your orders in a timely manner.
All orders received Monday-Friday are shipped within 24 hours upon clearance of payment unless contacted otherwise. Please note: Weekend orders are processed on the following Monday.
Please note: delivery times can vary depending on your location. This is a rough guide and exceptions may apply in certain circumstances. Melbourne Metro: Overnight. Other state (Metro and Country) 2 to 5 business days (depending on location).
1. What couriers do we use?
Star Track Express - (boxes and satchels)
TNT Road Express - (boxes)
2. How much is charged for delivery?
Delivery fee is based on weight and dimension of parcel/carton and location.
All Startrack overnight satchels are flat rate, 1kg $16, 3kg $19, 5kg $25 Australia wide + GST.
Note: there will be a road manual handling surcharge of $14.00 + GST applicable (charged by startrack express as outlined here) if parcel exceed 20kg dead weight or over dimensions of 117cm x 60cm x 60cm. (full doc at https://startrack.com.au/content/dam/auspost_corp/media/documents/startrack-additional-charges.pdf)
Startrack fuel surcharge can be found at https://startrack.com.au/pricing-updates
3.Tracking no?
Regardless of which courier used, a tracking number will always be provided upon request.